Home » City Services » Fire Department » Organization » 911 Dispatch
911 Dispatch
The Sand Springs 9-1-1 Dispatch center utilizes two emergency Telecommunicator positions. These positions handle 9-1-1 calls for the Sand Springs area and handle all radio traffic for police and fire departments. Although the 9-1-1 center is technically supervised and managed by the Sand Springs Police Department, the SSFD takes a proactive role in dispatcher training, and communications equipment
upgrades. The Sand Springs Fire Department operates on the State of Oklahoma 800mHz Motorola SMARTZONE Radio System which is shared by many cities in Oklahoma. This radio network gives Sand Springs firefighters the ability to talk statewide and coordinate with other cities and jurisdictions. Our E911 center is located downtown Sand Springs in the Police Department/City Hall Building. All of our dispatchers are trained to handle fire calls, medical calls, and radio traffic.
What to expect when you call 911
When you call 911 in Sand Springs, the call goes to the local Public Safety Answering Point (PSAP), which is the Sand Springs E911 Center. There capable dispatchers will handle the call professionally, to ensure a correct and timely response.
The first thing to remember when you call 911 is that the amount of time you spend on the phone does not delay the help coming to you. All of our dispatchers are trained to handle both the phones and the radio. As soon as the calltaker has gathered enough information to know what kind of response is necessary, they will send the call to a radio dispatcher, who will then immediately send units to assist you.
All of our callers will be asked three questions before anything else is done. These are very important, as they will determine how the rest of the call is handled. These are:
| What is the address of the emergency? | |
| We must know the address so we can send the appropriate help. | |
| What is the phone number you’re calling from? | |
| We need to know the phone number you are calling from in case we are disconnected. We may have more questions, or there may be instructions we need to give you to help ensure the health of the patient and the safety of you and those around you. | |
| Tell us exactly what happened. | |
| We need to know what is going on so we know what type of help you require. These are the most important questions in the entire call. |
Emergency Types:
Each type of emergency is assigned a numeric code and a priority. This information is entered into our computer aided dispatch system for all addresses and street ranges throughout our city. This information allows our computer to recommend the closest fire truck or another department if it is outside our jurisdiction. The following are the types of emergencies to which we respond:
6900 House Fire
6901 Apartment Fire
6902 Building Fire
6903 Inv Smoke Inside Structure
6904 Natural Gas Leak/Odor
6906 Transformer Fire
6909 Haz-Mat Emergency (Chemical Spill, Chemical Leak, Chemical Odor)
6910 Car Fire (If car is next to structure, use 6900-6902)
6911 Motor Vehicle Accident with Injuries
6912 Auto Vs. Pedestrian Accident
6913A Aircraft Emergency, Alert I - Minor Emergency
6913B Aircraft Emergency, Alert II - Major Emergency
6913C Aircraft Emergency, Alert III - Crash
6919 Fluids on the Ground
6920 Grass Fire
6921 Trash Fire
6922 Dumpster Fire (If dumpster is next to structure, use 6900-6902)
6923 Investigate Smoke Outside (Non-Structural)
6924 Powerlines Down or Arching
6930 Assist Law Enforcement (Specify Condition)
6932 Medical Emergency
6933 Assist with Lifting (Patient Not Injured)
6934 Carbon Monoxide Detector without Symptoms
6935 Carbon Monoxide with Symptoms
6936 High Angle Rescue
6937 Trench Rescue or Cave-In
6938 Child Locked in a Car
6939 Animal Rescue
6940 Business Alarm (Fire or Water Flow)
6941 Residential Alarm
6950 Still Alarm / Non-Emergency Response
6951 Water Rescue / Ice Rescue
Communications Equipment
The SSFD uses Motorola two-way radios as the backbone of its communications system. In the 9-1-1 center, a central electronics bank controls various 800mHz channels through Motorola Centracom Gold Elite consoles. Dispatchers are responsible for dispatching for not only the SSFD, but also the police department, Keystone Volunteer Fire Department and monitoring traffic on public works and regional mutual aid channels. In the field, firefighters use a standardized fleet of radios that have a wide array of features, including: emergency activation, dynamic regrouping, push-to-talk ID and private call. Portable radios are provided for ALL firefighter riding positions on ALL apparatus. The SSFD uses the following radio types:
Portable: XTS5000R & XTS3000R
Apparatus Mobile: Spectra & XTL-5000 "O5"
Station Base: Spectra & XTL-5000 Consolette
Computer Aided Dispatch System
In 2005, the City of Sand Springs contracted with Cushing Technologies to develop a Computer Aided Dispatch System (CADS) capable of managing the complex address situation in Tulsa, Osage and Creek Counties and interfacing into a mobile data computer system for police and fire. The system allows for quick call entry and dispatching through the automatic transfer of data from the E911 system and allows for future expansion into Automatic Vehicle Location (AVL).